Here you will find information about mediation and our services, other services that can provide you with support as well as information on our complaints process.
The law says that young people’s views must be listened to and that young people must be involved in decisions that affect their education.
Mediation is a way to help you to get the right people listening to you to assist in solving any difficulties you maybe having with your education, health or care.
It involves an independent person called a mediator meeting with you and the people who you have the disagreement/difficulties with. Unlike most mediation company’s, all of our services are delivered and facilitated by accredited mediators rather than administrators/support staff.
Mediation/disagreement resolution can be used to try to resolve different types of disagreements, such as:
These services can help to:
If you decide to take part in mediation:
On the mediation day:
The mediation will continue until either an outcome has been agreed, the parties agree to take a break and resume on another occasion, or one party chooses to abandon the mediation process.
After the mediation the Mediator will issue a certificate within three working days confirming that mediation has concluded. If all your issues haven’t been resolved, you can use the certificate to register your appeal with the tribunal if you wish.
A mediator is an independent person who will help you to talk honestly with each other in a calm and safe environment. They won’t make judgments about who is in the right, or tell you what to do. They will explain the mediation process and answer any questions that you have.
You can request a mediation or disagreement resolution meeting, or seek advice in confidence by:
No you do not have to pay anything if your local authority has provided you with our details and/or they have told you that you can speak to us.
You will find some useful information on our frequently asked questions page.
If you think that you want to lodge an appeal with the tribunal service because you are unhappy with decisions made by the local authority about your special educational needs, then you have to consider mediation as a way to resolve your disagreement(s) before you can lodge your appeal unless:
You can do this by speaking to one of our independent mediators on 01908 889080 or by emailing email@example.com. The mediator will provide you with factual, neutral information about mediation and the process as well as answer any questions that you may have.
Once you have received mediation advice it is up to you to decide whether you want to go to mediation before taking your appeal to the tribunal. If you do not want to try mediation first, the mediator will issue you with a certificate within three working days so that you can register your appeal.
Your right to appeal is not affected if you do not have mediation first and you will not be judged by the tribunal if you have not used the mediation services.
If you’ve got a problem or are worried about someone you know, it can be hard to know what to do to make the situation better. Click here for further information about services and people that are there to help.
If you are not happy with the service that we have provided to you – about its quality or reliability, about the way that our staff have treated you, about the decisions that have been made then click here for further information.